Merge branch 'feature/admin-manual-reservation-actions' into develop

backend/bookings/admin.py

@@ -1,8 +1,23 @@
 from django import forms
 from django.contrib import admin, messages
+from django.http import HttpResponseRedirect
+from django.template.response import TemplateResponse
+from django.urls import path, reverse
+from django.utils.html import format_html
 
 from .models import Reservation, ReservationToken
-from .services import PerformanceNotAvailable, create_pending_reservation
+from .services import (
+    AlreadyConfirmedReservation,
+    NotEnoughSeats,
+    PerformanceNotAvailable,
+    ReservationNotConfirmed,
+    ReservationNotPending,
+    confirm_reservation_manually,
+    create_pending_reservation,
+    issue_check_in_access_for_reservation,
+)
+from checkins.models import CheckIn
+from checkins.services import AlreadyCheckedIn, confirm_check_in_for_reservation
 
 
 class ReservationAdminForm(forms.ModelForm):
@@ -83,6 +98,8 @@ class ReservationAdmin(admin.ModelAdmin):
         "venue_name",
         "confirmation_state_display",
         "check_in_state_display",
+        "check_in_access_display",
+        "operational_tools",
         "created_at",
         "updated_at",
         "confirmed_at",
@@ -90,6 +107,27 @@ class ReservationAdmin(admin.ModelAdmin):
     )
     autocomplete_fields = ("performance",)
 
+    def get_urls(self):
+        urls = super().get_urls()
+        custom_urls = [
+            path(
+                "<path:object_id>/manual-confirm/",
+                self.admin_site.admin_view(self.manual_confirm_view),
+                name="bookings_reservation_manual_confirm",
+            ),
+            path(
+                "<path:object_id>/check-in-pass/",
+                self.admin_site.admin_view(self.check_in_pass_view),
+                name="bookings_reservation_check_in_pass",
+            ),
+            path(
+                "<path:object_id>/manual-check-in/",
+                self.admin_site.admin_view(self.manual_check_in_view),
+                name="bookings_reservation_manual_check_in",
+            ),
+        ]
+        return custom_urls + urls
+
     def get_queryset(self, request):
         return super().get_queryset(request).select_related(
             "performance",
@@ -149,6 +187,8 @@ class ReservationAdmin(admin.ModelAdmin):
                         "status",
                         "confirmation_state_display",
                         "check_in_state_display",
+                        "check_in_access_display",
+                        "operational_tools",
                         "confirmed_at",
                         "qr_code_generated_at",
                     ),
@@ -228,6 +268,183 @@ class ReservationAdmin(admin.ModelAdmin):
     def check_in_state_display(self, obj):
         return "Checked in" if hasattr(obj, "check_in") else "Not checked in"
 
+    @admin.display(description="Check-in access")
+    def check_in_access_display(self, obj):
+        if obj.status != Reservation.Status.CONFIRMED:
+            return "Available after confirmation"
+
+        url = reverse("admin:bookings_reservation_check_in_pass", args=[obj.pk])
+        return format_html('<a href="{}">Generate operational QR / URL</a>', url)
+
+    @admin.display(description="Operational tools")
+    def operational_tools(self, obj):
+        links = []
+        if obj.status == Reservation.Status.PENDING:
+            confirm_url = reverse("admin:bookings_reservation_manual_confirm", args=[obj.pk])
+            links.append(f'<a href="{confirm_url}">Confirm reservation now</a>')
+        if obj.status == Reservation.Status.CONFIRMED and not hasattr(obj, "check_in"):
+            check_in_url = reverse("admin:bookings_reservation_manual_check_in", args=[obj.pk])
+            links.append(f'<a href="{check_in_url}">Mark as checked in</a>')
+        if obj.status == Reservation.Status.CONFIRMED:
+            pass_url = reverse("admin:bookings_reservation_check_in_pass", args=[obj.pk])
+            links.append(f'<a href="{pass_url}">Show QR / check-in URL</a>')
+        if not links:
+            return "-"
+        return format_html(" | ".join(links))
+
+    def manual_confirm_view(self, request, object_id):
+        reservation = self.get_object(request, object_id)
+        if reservation is None:
+            return self._redirect_to_changelist()
+
+        if request.method == "POST":
+            try:
+                result = confirm_reservation_manually(reservation_id=reservation.pk)
+            except AlreadyConfirmedReservation:
+                self.message_user(request, "Reservation is already confirmed.", level=messages.WARNING)
+                return HttpResponseRedirect(self._change_url(reservation.pk))
+            except ReservationNotPending as exc:
+                self.message_user(request, str(exc), level=messages.ERROR)
+                return HttpResponseRedirect(self._change_url(reservation.pk))
+            except NotEnoughSeats as exc:
+                self.message_user(request, str(exc), level=messages.ERROR)
+                return HttpResponseRedirect(self._change_url(reservation.pk))
+
+            self.message_user(
+                request,
+                "Reservation confirmed manually. A check-in token was generated for operations.",
+                level=messages.SUCCESS,
+            )
+            return self._render_operation_page(
+                request,
+                reservation=result.reservation,
+                title="Reservation confirmed manually",
+                heading="Reservation confirmed manually",
+                description=(
+                    "Use this operational QR code or check-in URL only when the guest cannot complete the normal email flow."
+                ),
+                qr_code_image=result.qr_code_image,
+                qr_code_url=result.qr_code_url,
+            )
+
+        return self._render_operation_page(
+            request,
+            reservation=reservation,
+            title="Confirm reservation manually",
+            heading="Confirm reservation manually",
+            description=(
+                "This bypasses guest email confirmation, but still rechecks booking availability and generates a check-in token."
+            ),
+            submit_label="Confirm reservation",
+        )
+
+    def check_in_pass_view(self, request, object_id):
+        reservation = self.get_object(request, object_id)
+        if reservation is None:
+            return self._redirect_to_changelist()
+
+        if request.method == "POST":
+            try:
+                result = issue_check_in_access_for_reservation(reservation_id=reservation.pk)
+            except ReservationNotConfirmed as exc:
+                self.message_user(request, str(exc), level=messages.ERROR)
+                return HttpResponseRedirect(self._change_url(reservation.pk))
+
+            self.message_user(
+                request,
+                "Operational check-in access generated for this reservation.",
+                level=messages.SUCCESS,
+            )
+            return self._render_operation_page(
+                request,
+                reservation=result.reservation,
+                title="Operational check-in access",
+                heading="Operational check-in access",
+                description=(
+                    "This page shows a one-time operational QR code and check-in URL for manual testing or guest support."
+                ),
+                qr_code_image=result.qr_code_image,
+                qr_code_url=result.qr_code_url,
+            )
+
+        return self._render_operation_page(
+            request,
+            reservation=reservation,
+            title="Generate operational check-in access",
+            heading="Generate operational check-in access",
+            description=(
+                "Generate a fresh QR code and check-in URL without exposing token hashes in normal admin screens."
+            ),
+            submit_label="Generate QR / URL",
+        )
+
+    def manual_check_in_view(self, request, object_id):
+        reservation = self.get_object(request, object_id)
+        if reservation is None:
+            return self._redirect_to_changelist()
+
+        if request.method == "POST":
+            try:
+                confirm_check_in_for_reservation(
+                    reservation_id=reservation.pk,
+                    staff_user=request.user,
+                    source=CheckIn.Source.MANUAL,
+                )
+            except ReservationNotConfirmed as exc:
+                self.message_user(request, str(exc), level=messages.ERROR)
+                return HttpResponseRedirect(self._change_url(reservation.pk))
+            except AlreadyCheckedIn:
+                self.message_user(request, "Reservation has already been checked in.", level=messages.WARNING)
+                return HttpResponseRedirect(self._change_url(reservation.pk))
+
+            self.message_user(request, "Reservation marked as checked in.", level=messages.SUCCESS)
+            return HttpResponseRedirect(self._change_url(reservation.pk))
+
+        return self._render_operation_page(
+            request,
+            reservation=reservation,
+            title="Mark reservation as checked in",
+            heading="Mark reservation as checked in",
+            description="Use this only for staff-side emergency or desk check-in workflows.",
+            submit_label="Confirm check-in",
+        )
+
+    def _change_url(self, reservation_id):
+        return reverse("admin:bookings_reservation_change", args=[reservation_id])
+
+    def _redirect_to_changelist(self):
+        return HttpResponseRedirect(reverse("admin:bookings_reservation_changelist"))
+
+    def _render_operation_page(
+        self,
+        request,
+        *,
+        reservation,
+        title,
+        heading,
+        description,
+        submit_label=None,
+        qr_code_image=None,
+        qr_code_url=None,
+    ):
+        context = {
+            **self.admin_site.each_context(request),
+            "opts": self.model._meta,
+            "original": reservation,
+            "title": title,
+            "heading": heading,
+            "description": description,
+            "submit_label": submit_label,
+            "qr_code_image": qr_code_image,
+            "qr_code_url": qr_code_url,
+            "change_url": self._change_url(reservation.pk),
+        }
+        return TemplateResponse(
+            request,
+            "admin/bookings/reservation/operation.html",
+            context,
+        )
+
 
 @admin.register(ReservationToken)
 class ReservationTokenAdmin(admin.ModelAdmin):

backend/bookings/services.py

@@ -44,6 +44,10 @@ class ReservationNotConfirmed(BookingServiceError):
     pass
 
 
+class ReservationNotPending(BookingServiceError):
+    pass
+
+
 @dataclass(frozen=True)
 class PendingReservationResult:
     reservation: Reservation
@@ -55,7 +59,7 @@ class PendingReservationResult:
 @dataclass(frozen=True)
 class ConfirmedReservationResult:
     reservation: Reservation
-    confirmation_token: ReservationToken
+    confirmation_token: ReservationToken | None
     check_in_token: ReservationToken
     raw_check_in_token: str
     available_seats: int
@@ -70,6 +74,15 @@ class ReservationQRResult:
     qr_code_url: str
 
 
+@dataclass(frozen=True)
+class ReservationCheckInAccessResult:
+    reservation: Reservation
+    check_in_token: ReservationToken
+    raw_check_in_token: str
+    qr_code_image: str
+    qr_code_url: str
+
+
 def calculate_available_seats(performance):
     confirmed_seats = (
         Reservation.objects.filter(
@@ -171,37 +184,53 @@ def confirm_reservation_from_token(raw_token):
             raise InvalidToken("Confirmation token is not valid for this reservation.")
 
         if not token_was_expired:
-            performance = _get_locked_bookable_performance(reservation.performance_id)
+            result = _confirm_pending_reservation(
-            available_seats = calculate_available_seats(performance)
-            if reservation.party_size > available_seats:
-                raise NotEnoughSeats("Not enough seats are available for this performance.")
-
-            reservation.confirm()
-            confirmation_token.mark_used()
-
-            check_in_token, raw_check_in_token = ReservationToken.create_token(
                 reservation=reservation,
-                purpose=ReservationToken.Purpose.CHECK_IN,
+                confirmation_token=confirmation_token,
-                expires_at=performance.starts_at + CHECK_IN_TOKEN_AFTER_PERFORMANCE_TTL,
             )
-            reservation.qr_code_generated_at = timezone.now()
-            reservation.save(update_fields=["qr_code_generated_at", "updated_at"])
 
     if token_was_expired:
         raise ExpiredToken("Confirmation token has expired.")
 
-    return ConfirmedReservationResult(
+    return result
-        reservation=reservation,
+
-        confirmation_token=confirmation_token,
+
-        check_in_token=check_in_token,
+def confirm_reservation_manually(*, reservation_id):
-        raw_check_in_token=raw_check_in_token,
+    with transaction.atomic():
-        available_seats=available_seats - reservation.party_size,
+        reservation = Reservation.objects.select_for_update().get(pk=reservation_id)
-        qr_code_image=generate_check_in_qr_base64(
+        if reservation.status == Reservation.Status.CONFIRMED:
+            raise AlreadyConfirmedReservation("Reservation is already confirmed.")
+        if reservation.status != Reservation.Status.PENDING:
+            raise ReservationNotPending("Only pending reservations can be confirmed manually.")
+
+        confirmation_token = (
+            ReservationToken.objects.select_for_update()
+            .filter(
+                reservation=reservation,
+                purpose=ReservationToken.Purpose.CONFIRMATION,
+            )
+            .order_by("-created_at")
+            .first()
+        )
+        return _confirm_pending_reservation(
             reservation=reservation,
-            raw_check_in_token=raw_check_in_token,
+            confirmation_token=confirmation_token,
-        ),
+        )
-        qr_code_url=build_check_in_preview_url(raw_check_in_token),
+
-    )
+
+def issue_check_in_access_for_reservation(*, reservation_id):
+    with transaction.atomic():
+        reservation = (
+            Reservation.objects.select_for_update()
+            .select_related("performance__show", "performance__venue")
+            .get(pk=reservation_id)
+        )
+        if reservation.status != Reservation.Status.CONFIRMED:
+            raise ReservationNotConfirmed("Reservation must be confirmed before QR retrieval.")
+
+        result = _issue_check_in_access(reservation)
+
+    return result
 
 
 def retrieve_reservation_qr_from_token(raw_token):
@@ -237,3 +266,48 @@ def _get_locked_bookable_performance(performance_id):
         raise PerformanceNotAvailable("Performance is not available for booking.")
 
     return performance
+
+
+def _confirm_pending_reservation(*, reservation, confirmation_token=None):
+    performance = _get_locked_bookable_performance(reservation.performance_id)
+    available_seats = calculate_available_seats(performance)
+    if reservation.party_size > available_seats:
+        raise NotEnoughSeats("Not enough seats are available for this performance.")
+
+    reservation.confirm()
+    if confirmation_token is not None and not confirmation_token.is_used:
+        confirmation_token.mark_used()
+
+    check_in_access = _issue_check_in_access(reservation)
+
+    return ConfirmedReservationResult(
+        reservation=reservation,
+        confirmation_token=confirmation_token,
+        check_in_token=check_in_access.check_in_token,
+        raw_check_in_token=check_in_access.raw_check_in_token,
+        available_seats=available_seats - reservation.party_size,
+        qr_code_image=check_in_access.qr_code_image,
+        qr_code_url=check_in_access.qr_code_url,
+    )
+
+
+def _issue_check_in_access(reservation):
+    check_in_token, raw_check_in_token = ReservationToken.create_token(
+        reservation=reservation,
+        purpose=ReservationToken.Purpose.CHECK_IN,
+        expires_at=reservation.performance.starts_at + CHECK_IN_TOKEN_AFTER_PERFORMANCE_TTL,
+    )
+    if reservation.qr_code_generated_at is None:
+        reservation.qr_code_generated_at = timezone.now()
+        reservation.save(update_fields=["qr_code_generated_at", "updated_at"])
+
+    return ReservationCheckInAccessResult(
+        reservation=reservation,
+        check_in_token=check_in_token,
+        raw_check_in_token=raw_check_in_token,
+        qr_code_image=generate_check_in_qr_base64(
+            reservation=reservation,
+            raw_check_in_token=raw_check_in_token,
+        ),
+        qr_code_url=build_check_in_preview_url(raw_check_in_token),
+    )

backend/bookings/templates/admin/bookings/reservation/operation.html

@@ -0,0 +1,35 @@
+{% extends "admin/base_site.html" %}
+
+{% block content %}
+<div id="content-main">
+  <h1>{{ heading }}</h1>
+  <p>{{ description }}</p>
+
+  <p>
+    <strong>Reservation:</strong> {{ original.name }}<br>
+    <strong>Show:</strong> {{ original.performance.show.title }}<br>
+    <strong>Performance:</strong> {{ original.performance.starts_at }}<br>
+    <strong>Party size:</strong> {{ original.party_size }}
+  </p>
+
+  {% if qr_code_url %}
+    <p>
+      <strong>Check-in URL:</strong><br>
+      <a href="{{ qr_code_url }}">{{ qr_code_url }}</a>
+    </p>
+  {% endif %}
+
+  {% if qr_code_image %}
+    <p><img src="{{ qr_code_image }}" alt="Operational QR code"></p>
+  {% endif %}
+
+  {% if submit_label %}
+    <form method="post">
+      {% csrf_token %}
+      <input type="submit" value="{{ submit_label }}" class="default">
+    </form>
+  {% endif %}
+
+  <p><a href="{{ change_url }}">Back to reservation</a></p>
+</div>
+{% endblock %}

backend/bookings/test_admin.py

@@ -8,6 +8,7 @@ from django.urls import reverse
 from django.utils import timezone
 
 from bookings.models import Reservation, ReservationToken
+from checkins.models import CheckIn
 from shows.models import Performance, Show, Venue
 
 
@@ -109,3 +110,53 @@ class ReservationAdminTests(TestCase):
         self.assertContains(change_response, token.get_purpose_display())
         self.assertContains(change_response, "Expires at")
         self.assertContains(change_response, "Used at")
+
+    def test_admin_can_confirm_pending_reservation_manually_and_get_qr_access(self):
+        reservation = Reservation.objects.create(
+            performance=self.performance,
+            name="Maria Rossi",
+            email="maria@example.com",
+            party_size=2,
+        )
+        confirmation_token, _ = ReservationToken.create_token(
+            reservation=reservation,
+            purpose=ReservationToken.Purpose.CONFIRMATION,
+            expires_at=timezone.now() + timedelta(hours=2),
+        )
+
+        response = self.client.post(
+            reverse("admin:bookings_reservation_manual_confirm", args=[reservation.id]),
+        )
+
+        reservation.refresh_from_db()
+        confirmation_token.refresh_from_db()
+        self.assertEqual(response.status_code, 200)
+        self.assertEqual(reservation.status, Reservation.Status.CONFIRMED)
+        self.assertIsNotNone(confirmation_token.used_at)
+        self.assertContains(response, "Reservation confirmed manually")
+        self.assertContains(response, "/api/check-ins/preview/?token=")
+        self.assertTrue(
+            ReservationToken.objects.filter(
+                reservation=reservation,
+                purpose=ReservationToken.Purpose.CHECK_IN,
+            ).exists()
+        )
+
+    def test_admin_can_mark_confirmed_reservation_as_checked_in(self):
+        reservation = Reservation.objects.create(
+            performance=self.performance,
+            name="Checked Guest",
+            email="checked@example.com",
+            party_size=1,
+            status=Reservation.Status.CONFIRMED,
+            confirmed_at=timezone.now(),
+        )
+
+        response = self.client.post(
+            reverse("admin:bookings_reservation_manual_check_in", args=[reservation.id]),
+        )
+
+        self.assertEqual(response.status_code, 302)
+        check_in = CheckIn.objects.get(reservation=reservation)
+        self.assertEqual(check_in.checked_in_by, self.admin_user)
+        self.assertEqual(check_in.source, CheckIn.Source.MANUAL)

backend/bookings/test_services.py

@@ -15,10 +15,13 @@ from bookings.services import (
     ExpiredToken,
     InvalidToken,
     NotEnoughSeats,
+    ReservationNotConfirmed,
     calculate_available_seats,
+    confirm_reservation_manually,
     confirm_reservation_from_token,
     create_pending_reservation,
     generate_confirmation_token,
+    issue_check_in_access_for_reservation,
     retrieve_reservation_qr_from_token,
 )
 from shows.models import Performance, Show, Venue
@@ -382,6 +385,54 @@ class BookingServiceTests(TestCase):
 
         self.assertTrue(any("FOR UPDATE" in query["sql"] for query in queries))
 
+    @override_settings(SITE_BASE_URL="https://tickets.azionelab.example")
+    def test_manual_confirmation_reuses_capacity_rules_and_generates_check_in_access(self):
+        reservation = self.create_reservation()
+        confirmation_token, _ = generate_confirmation_token(reservation)
+
+        result = confirm_reservation_manually(reservation_id=reservation.id)
+
+        reservation.refresh_from_db()
+        confirmation_token.refresh_from_db()
+        self.assertEqual(reservation.status, Reservation.Status.CONFIRMED)
+        self.assertIsNotNone(confirmation_token.used_at)
+        self.assertEqual(result.check_in_token.purpose, ReservationToken.Purpose.CHECK_IN)
+        self.assertTrue(
+            result.qr_code_url.startswith(
+                "https://tickets.azionelab.example/api/check-ins/preview/?token="
+            )
+        )
+
+    def test_manual_confirmation_rejects_non_pending_reservation(self):
+        reservation = self.create_reservation(
+            status=Reservation.Status.CONFIRMED,
+            confirmed_at=timezone.now(),
+        )
+
+        with self.assertRaises(AlreadyConfirmedReservation):
+            confirm_reservation_manually(reservation_id=reservation.id)
+
+    @override_settings(SITE_BASE_URL="https://tickets.azionelab.example")
+    def test_issue_check_in_access_requires_confirmed_reservation(self):
+        reservation = self.create_reservation()
+
+        with self.assertRaises(ReservationNotConfirmed):
+            issue_check_in_access_for_reservation(reservation_id=reservation.id)
+
+    @override_settings(SITE_BASE_URL="https://tickets.azionelab.example")
+    def test_issue_check_in_access_generates_qr_for_confirmed_reservation(self):
+        reservation = self.create_reservation(
+            status=Reservation.Status.CONFIRMED,
+            confirmed_at=timezone.now(),
+        )
+
+        result = issue_check_in_access_for_reservation(reservation_id=reservation.id)
+
+        self.assertEqual(result.reservation, reservation)
+        self.assertEqual(result.check_in_token.purpose, ReservationToken.Purpose.CHECK_IN)
+        self.assertTrue(result.qr_code_image.startswith("data:image/png;base64,"))
+        self.assertIn("/api/check-ins/preview/?token=", result.qr_code_url)
+
     def create_reservation(self, **overrides):
         data = {
             "performance": self.performance,

backend/checkins/services.py

@@ -75,6 +75,29 @@ def confirm_check_in_from_token(raw_token, *, staff_user, source=CheckIn.Source.
     return CheckInResult(check_in=check_in, preview=_build_preview(reservation))
 
 
+def confirm_check_in_for_reservation(*, reservation_id, staff_user, source=CheckIn.Source.MANUAL):
+    _validate_staff_user(staff_user)
+
+    with transaction.atomic():
+        reservation = (
+            Reservation.objects.select_for_update()
+            .select_related("performance__show", "performance__venue")
+            .get(pk=reservation_id)
+        )
+        _validate_reservation_for_check_in(reservation)
+
+        try:
+            check_in = CheckIn.objects.create(
+                reservation=reservation,
+                checked_in_by=staff_user,
+                source=source,
+            )
+        except IntegrityError as exc:
+            raise AlreadyCheckedIn("Reservation has already been checked in.") from exc
+
+    return CheckInResult(check_in=check_in, preview=_build_preview(reservation))
+
+
 def _validate_staff_user(staff_user):
     if staff_user is None:
         raise MissingStaffUser("A staff user is required for check-in.")

backend/checkins/test_services.py

@@ -11,6 +11,7 @@ from checkins.services import (
     InvalidToken,
     MissingStaffUser,
     ReservationNotConfirmed,
+    confirm_check_in_for_reservation,
     confirm_check_in_from_token,
     preview_check_in_token,
 )
@@ -125,6 +126,27 @@ class CheckInServiceTests(TestCase):
         with self.assertRaises(MissingStaffUser):
             confirm_check_in_from_token(raw_token, staff_user=None)
 
+    def test_manual_check_in_by_reservation_id_succeeds_for_confirmed_reservation(self):
+        reservation = self.create_reservation()
+
+        result = confirm_check_in_for_reservation(
+            reservation_id=reservation.id,
+            staff_user=self.staff_user,
+        )
+
+        self.assertEqual(result.check_in.reservation, reservation)
+        self.assertEqual(result.check_in.checked_in_by, self.staff_user)
+        self.assertEqual(result.check_in.source, CheckIn.Source.MANUAL)
+
+    def test_manual_check_in_by_reservation_id_rejects_pending_reservation(self):
+        reservation = self.create_reservation(status=Reservation.Status.PENDING, confirmed_at=None)
+
+        with self.assertRaises(ReservationNotConfirmed):
+            confirm_check_in_for_reservation(
+                reservation_id=reservation.id,
+                staff_user=self.staff_user,
+            )
+
     def test_check_in_rejects_confirmation_token_even_for_confirmed_reservation(self):
         reservation = self.create_reservation()
         _, raw_token = ReservationToken.create_token(

docs/booking-flow.md

@@ -114,6 +114,14 @@ This operational flow should still follow the same backend rules as the public b
 5. after the reservation transaction commits, the backend sends the standard confirmation email;
 6. the guest still confirms through the email link before the reservation becomes confirmed and usable for check-in.
 
+For operational testing or guest-support exceptions, Django admin also provides staff-only manual tools:
+
+1. staff may confirm a pending reservation from the reservation admin page;
+2. manual confirmation still rechecks booking availability before confirming;
+3. the backend generates the same `check_in` token type used by the normal confirmation flow;
+4. admin can generate a one-time operational QR code and check-in URL without showing token hashes in normal admin screens;
+5. staff may mark a confirmed reservation as checked in from admin when the browser/mobile check-in flow is unavailable.
+
 ## Duplicate Check-In
 
 If the same QR code is scanned again: